Warstic Bat Co Return Policy.
At Warstic Wood Bat Co we make custom bats to your needs according to your order. Once your bat is put on the lathe your order is no longer cancelable or refundable.
Our wood bats are milled directly from the log and undergo intense scrutiny before shipping. All bats are checked for cracks, dents, and significant grain lines where a split might occur. For this reason, and because of the nature of the act of hitting, we cannot replace bats because of use.
We will be happy to replace your Warstic if, when you receive it, the bat has already suffered damage in transit, or if we have made a mistake such as wrong color, wrong name engraving, or wrong length or model. If this is the case you must contact us, by e-mail or phone immediately. If you do not contact us upon immediate receipt of the bat we cannot guarantee that the damage was done prior to your receiving the bat and therefore we will not be able to replace it. If you receive your Warstic and it is not to the specifications that you gave at the time of ordering; please contact us as soon as you receive your order. If we did not produce your order to the specs you requested we will replace it.
Our bats are individually made by hand and under immense pressure to delivery in a timely manner. Our bats are not made by robots. Some bats come out perfectly as far as the smoothness of engravings, cleanness of paint lines, and overall consistency of our stain coverage. However, it is our belief that perfection is not attainable. And frankly we find that the beauty of our bats is in the unique design decisions we make that push the bounds of what bat makers typically do on wood bats. In fact, we do things others are afraid to do. Especially from a decor standpoint. We do all this extra work at a very competitive price considering the work that goes into them because we want our bats to be accessible to players of all ages and levels. Many of these techniques are very difficult to control but we work hard to refine our craft every day. As an example, most bat companies choose to put an adhesive ring around the halfway point of the bat where the stain ends on a half dip bat. They do this the hide the fact that much of the time, some bleeding or layering in the color occurs. In other words they are hiding imperfections. We choose to let these imperfections ride. It shows our bats are made by real people. We we like the natural look. We get allot of praise for the beauty of our bats, but at the same time this sometimes creates nearly impossible standards to achieve 100% of the time. Please know that we take our time with each bat and do have standards. If you experience some amount of discoloration, or small bleeds please understand we are coming from. And please remember these bats to made to be used in high impact, game play. They are made to get scuffed, marked, dented, scared, cleated, rained on and eventually broken. A small bleed or discoloration does not effect the performance of the bat. That said, if you are unhappy with the bat you receive please contact us and we will be happy to analyze our work. Sometimes the characteristics of the bats change in route tot he customer due to shipping circumstances such as extreme temperatures, or simple bad handling by delivery services. We are sympathetic to this and will do what we can to rectify any situation.
Please email us with any questions or concerns. We are able to respond to email much faster than by phone.
Customer Testimonials /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
"Your company has been most responsive and easy to deal with. They answered whatever questions I had instantly, the bats shipped and were here just as they said they would be."
"Your customer service was great. It was a surprise to me when my e-mails were returned so quickly and professionally. Being someone that has worked in retail/wholesale management for many years I appreciate these things. Just this experience alone would convince me take time out to fill out your survey even without the 20% discount offer. Keep up the good work. I will now tell all my friends about your company. I hope this helps. Thanks!"