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This policy only applies to purchases made on Warstic.com, our official Amazon Shop, the Warstic Showroom in Dallas, Texas or at Official Warstic Events. Warstic items purchased through a third-party can only be returned or exchanged with that retailer, in accordance to their policy.
Any warranty claim on metal and wood bats purchased from third-party retailer requires proof of purchase. CLICK HERE to submit a claim.
If you are not completely satisfied with your purchase, you may return it within thirty (30) days from the day you receive your purchase/date of receipt (shipping fees apply). Purchases made between 10/31-12/15 have until January 14th, 2022 to return eligible items. Please CLICK HERE to begin the return process. This policy excludes USED wood or metal bats (see used metal bat return policy below). Products must be returned new, unused, and in the original packaging. Metal Bats must be still in the original plastic. You are responsible for the return shipping costs.
DO NOT send back an item before contacting us to begin the return/exchange process.
Face Masks and Neck Gaiters are not eligible for returns due to the nature of the product.
Credit cards used to place your order will be refunded within 5-7 business days. Refunds will be for the amount you paid for the product(s) at the time of purchase and reflect any discounts applied to the order. We do not refund the cost of shipping.
We reserve the right to refuse a full refund if we suspect abuse of our policy.
Original receipt is required for all returns.
Items designated *FINAL SALE* cannot be returned.
All wood bats are non-refundable. Each bat is checked for cracks, dents, and significant grain lines where a split might occur before they are shipped to each customer. If the bat you received is not to the specifications you gave at the time of ordering, or your bat has been damaged during shipping, please CLICK HERE to contact us so our team can address the issue. As of July 1, 2021, Warstic Wood Bats made with Pro Prime Wood (Stock or Custom, designated with Ink Dot on handle) come with a 30 Day limited warranty, see the full policy in the "Warranties" section.
Returning Used Metal Bats:
We offer a 21 day demo period to try your metal bat:
- A full refund can be issued on used metal baseball bat returns made within seven (7) days of receiving the bat, or twenty-one (21) days for fastpitch bats, you must CONTACT US on or before day 7/day 21 to start the return process to be eligible for the full refund. We do not refund the original shipping charge, and you are responsible for the cost of return shipping.
- After Day 7 for used metal bats, your option is to 1) receive a full refund for store credit or 2) refund to your credit card the purchase amount minus a $100 restocking fee. You must CONTACT US on or before day 21. You are responsible for the cost of return shipping.
Used bats are no longer eligible for return after the 21st day of it being in your possession. We consider Day 1 of the bat entering your possession to be the day the bat delivery tracking shows it as “Delivered”, bats purchased in-store will be considered in your possession from date of purchase.
HOWEVER, we reserve the right to refuse a full refund if this policy is abused. Examples of abuse include ordering more than one bat for demo purposes (i.e. ordering a Hawk2, Gunner and Bonesaber in the same size, or same bat in multiple sizes), then keeping one bat and returning the others. If we suspect this is the case, we will only offer a 50% refund on returned bats.
See Warranty information below concerning metal bat returns in the event that there is a manufacturing defect. CONTACT US if you feel there is an issue with the bat you purchased and we will process a replacement. If you would like more information on selecting the right bat for your player before you make your purchase, click the chat icon 💬 in the bottom right corner to launch our new Virtual Fitting tool.